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Cancellation and Refund Policy
LAST UPDATED: 2026-10-01
Cancellation and Refund Policy
Set The Table purchases ingredients and prepares meals for specific service dates. The following rules balance customer flexibility with the cost and safety limits of made-to-order food.
Customer cancellations and changes
- A customer may cancel or request a change at least 24 hours before the scheduled pickup or delivery time.
- An eligible cancellation will be refunded to the original payment method. A requested change is subject to menu, portion, date, and capacity availability.
- Within 24 hours of the scheduled fulfillment time, the order is final and nonrefundable because purchasing and preparation may already be underway.
- Failure to pick up an order, refusal of an order that matches the purchase, or a failed delivery caused by customer-provided information or customer unavailability does not create a refund right.
Set The Table cancellations
If Set The Table cannot fulfill an order, the customer may choose a full refund to the original payment method or an account credit of equal value. Set The Table may also offer a replacement or priority redelivery when appropriate. A management-approved recovery credit may be offered for a preventable Set The Table service failure, but it does not replace any remedy required by law.
Incorrect damaged or unsafe orders
A customer should report a missing, incorrect, damaged, or quality-related problem within two hours after pickup or documented delivery. The report should include the order number, a description of the problem, and photographs when reasonably available. Set The Table will review the circumstances and may provide a replacement, redelivery, refund, or credit. The two-hour reporting request does not limit rights involving an illness, allergic reaction, concealed defect, or any other right that cannot lawfully be limited.
Refund processing
When a refund is approved, Set The Table will submit it to the original payment method within five business days. The customer’s financial institution may require additional time to post the credit. Delivery fees may be refunded when the delivery failure was caused by Set The Table. Processing fees will not be withheld unless they were clearly disclosed before purchase and may lawfully be retained.
How to request help
Contact hello@setthetablekitchens.com or (251) 219-8187. Include the customer name, order number, service date, and requested resolution. Do not send payment-card numbers by email, text message, or chat.
